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Below you'll find some common questions customers may have before placing an order - if your question is not answered below, don't hesitate to contact us at Topdownloads Networks - Thank you.
What will I get for my money?
Can I order by fax or phone?
How long does it take for my license file to arrive?
Will I get free software updates?
What about my privacy?
Is there a return policy I do have to accept?
Can I return or exchange the software?
Will you accept a purchase order from my organization?
Do you offer educational discounts?
Do you offer reseller discounts?
Can I use my 'Single license' on all my machines?
Do you offer volume discounts or can we arrange a special price for a multi-license purchase?
I've registered your software, but I've lost my registration details - what now?
Do you have an order support or an order status page?
 What will I get for my money? [BACK]
1.) A license file or full download (or serial) to turn the trial version into a registered copy.
2.) Registration includes support by eMail, free minor version updates and special offers on upgrades to future software products.
3.) It is the policy of Topdownloads Networks Software to make all versions of its products available for free upgrade within the same major version number. For example, anyone purchasing a license for version 1.30 of BackupDVD is eligible for a free upgrade to version 1.31, 1.32, 1.33 and so on.
Major updates (from v1.x to v2.x) are also free if you have purchased the product within 60-days of the upgrade release date. If you have not purchased the product within the 60-day free upgrade period, we kindly request that you pay an upgrade fee as indicated on the product's 'Purchase' webpages. This way we can stay in business and continue to bring you updates & upgrades to your beloved software.
4.) Software Upgrade Offers to new major version releases are available for a limited time only and will expire usually 60 days after the release date of a major version upgrade. This means that an upgrade will be available for 60 days only - after 60 days, upgrade offers do expire and will not be available anylonger.
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Can I order by fax or phone? [BACK]
Yes, sure. If you prefer to order via phone or fax, you can do so from Topdownloads Networks Commerce partner eSellerate::
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Fax:
Fax orderFax order
Phone:
Our Toll Free NumberPhone order
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How long does it take for my license file to arrive? [BACK]
As soon as your order has arrived here we'll review it for security reasons and credit card fraud protection - once your order has been verified, you'll receive a registration eMail with your license file attached and some additional instructions required to unlock your trial version(s).
This procedure might take up to 24-48 hours, but usually your order will be fulfilled within a couple of hours only. Placing your order online during business hours (9:00AM - 5:00PM CST Monday through Friday) is generally fastest, but since we're located in Australia, the fulfillment of your order might be delayed by the time difference between Australia and your location.
The fulfillment of orders placed on weekends and australian holidays might also be delayed.
- Will I get free software updates?[BACK]
It is the policy of Topdownloads Networks Software to make all versions of its products available for free upgrade within the same major version number. For example, anyone purchasing a license for version 8.4 of BackupDVD is eligible for a free upgrade to version 8.41, 8.42, 8.43 and so on.
Major updates (from v1.x to v2.x) are also free if you have purchased the product within 60-days of the upgrade release date. If you have not purchased the product within the 60-day free upgrade period, we kindly request that you pay an upgrade fee as indicated on the product's 'Purchase' webpages. This way we can stay in business and continue to bring you updates & upgrades to your beloved software.
Software Upgrade Offers to new major version releases are available for a limited time only and will expire usually 90 days after the release date of a major version upgrade. This means that an upgrade will be available for 60 days only - after 60 days, upgrade offers do expire and will not be available anylonger.
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What about my privacy? [BACK]
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Customer records
When you purchase a product from Topdownloads Networks Software, name, address and e-mail address may be gathered and stored in our customer database.Topdownloads Networks Software does not distribute this information to third parties. This also applies to other types of information that you provide, such as telephone or fax numbers.
The personal information that you supply is not used to send you unsolicited messages of any kind.
Topdownloads Networks Software does not store credit card information that you supply in any way. -
E-mail addresses
If you send us an e-mail message requesting technical support, your e-mail address will not be stored or shared with third parties. Messages are normally deleted after a period of up to three months. -
Cookies
Our websites do not use cookies.
Pages created and maintained by partner companies may use cookies. These cookies are not accessed by Topdownloads Networks Software .
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Is there a return policy I do have to accept? [BACK]
Yes, before you place an order you must accept our return policy:
Return policy:-
Before deciding to purchase our software, please be sure to download, install, and test-drive the evaluation versions that we provide.
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We do not offer refunds on software where the unlock code has already been sent to the customer. We go to great lengths to produce a trial version with which customers can ensure their satisfaction and system compatibility. This allows them to make an informed purchasing decision. Once that purchase has been made, we do not offer a cash refund or an exchange. We feel this policy is consistent with the major software retailers nationwide.
Unlike physical goods, electronically distributed software and software licenses can be duplicated. Once a license has been issued, it is unfortunately not possible for us to recall all copies.
Therefore, Topdownloads Networks Software does not accept product returns or exchanges. You are expected to be satisfied with the product before purchasing.
>>> You must testdrive our software before you decide to buy it !
Can I return or exchange the software? [BACK]
No - a refund or exchange is not possible.
We go to great lengths to produce a trial version with which customers can ensure their satisfaction and system compatibility. This allows them to make an informed purchasing decision. Once that purchase has been made, we do not offer a cash refund or an exchange. We feel this policy is consistent with the major software retailers nationwide.
Will you accept a purchase order from my organization? [BACK]
Yes - we do accept purchase orders from qualified government, corporate, and educational institutions.
Please contact our sales department (see above for contact details) and make sure that you qualify before faxing us a purchase order. We only accept purchase orders from companies in USA and Canada. Please contact our sales department for details.
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Can I use my 'Single license' on all my machines? [BACK]
No - one license is for one machine only - if you need more licenses, there a volume licenses and discounts available. Details on the order page.
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Do you offer volume discounts or can we arrange a special price for a multi-license purchase? [BACK]
Yes, we do offer volume discounts - please check the product's order page. The 'Product quantity' dropdown menu will show you our regular volume discount rates. If you would like to purchase multiple licenses for one of our software products, you may also contact us atTopdownloads Networks and check for a special arrangement for your very special case.
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I've registered your software, but I've lost my registration details - what now? [BACK]
It is very important that you save or print your original receipt (at least your Order ID) or registration eMail since we cannot resend registration mails if your receipt or registration information gets lost due to system crash or any other data loss!
>>>A backup takes a couple of minutes only and saves a lot of trouble. A backup is in your VERY OWN INTEREST!
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Do you have an order support or an order status page? [BACK]
Yes go to our FAQ/help pages
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Frequently Asked Questions about Software Sales & Order 
